Terms of service

These terms are the agreement between you and Bandhon when you use the website or app. By creating an account, you agree to them. If you do not agree, please do not use Bandhon.

They work alongside our privacy policy, which explains how we handle your information.

Bandhon is for adults who are looking for a marriage partner. To use it:

• You must be at least 18 years old to create an account.
• To publish a profile, you must meet Bangladesh’s legal marriage age: 18 for women and 21 for men.
• You must be legally free to marry, or be clear and honest in your profile about your situation.
• You may hold only one account, and it must represent a real person: you, or the person you are helping with their consent.

Keep your password private and tell us straight away if you think someone else has used your account. You are responsible for what happens under your account.

Help from family. A family member may help set up and manage a profile. The account still belongs to the person the profile represents, who must agree to it. Some sensitive actions, such as changing the sign-in email, downloading data or deleting the account, ask for the password again.

You can browse without verifying, but you must complete identity verification before you can send interests or messages. It involves uploading the front of your NID, confirming the details read from it, and recording a short selfie video. One NID can verify only one account.

You agree to use only your own, genuine NID and to appear in the video yourself. We may decline a verification, or remove an “ID verified” badge, if we have good reason to believe a check was not genuine.

A badge confirms only what it says: “ID verified” means the NID portrait matched a live selfie video; “Contact verified” means an email address or phone number was confirmed. Neither is an endorsement of a member.

You own what you write and the photos you upload. You give Bandhon permission to store and display that content, within your privacy settings, so that the service can work. This permission ends when your content is deleted.

Everything in your profile must be truthful and about you (or the person you are helping). Photos must show that person clearly.

Bandhon works only if people can trust each other. You agree not to:

• Pretend to be someone else, or misrepresent your age, marital status or intentions.
• Harass, threaten, shame or pressure anyone, including after they have declined.
• Ask other members for money, gifts or financial details, or promote any business or service.
• Share another member’s photos, messages or personal details outside Bandhon without their permission.
• Post sexual, hateful or violent content, or content about anyone under 18.
• Collect information about members by automated means, or interfere with how Bandhon works.

If you see something like this, please use the report option. Reports are reviewed by people, not an automated system.

Bandhon suggests people using the preferences and details members enter. A compatibility estimate is a rough guide to shared ground, not a promise, and not a prediction of whether a marriage will succeed. We cannot guarantee that you will find a partner.

Interests are private. A conversation opens only when two members have both expressed interest. The number of interests you can send each day depends on your plan.

Bandhon is currently free. Paid plans are shown as coming soon; no payments are taken today. When paid plans launch, prices will be in Bangladeshi taka and we will explain what each plan includes, and how billing and refunds work, before you pay anything.

Safety and privacy features, including blocking, reporting, photo controls and account deletion, are available on every plan.

To keep members safe we may remove content, hide a profile, pause or limit an account, or close it, if we reasonably believe these terms have been broken or someone is at risk. Where it is safe to do so, we will tell you what happened and why.

Moderators reviewing a reported message see that message, not the whole conversation. Staff actions are recorded in an audit log.

You can pause discovery, download your data or delete your account from settings at any time. When you delete your account, your profile is hidden immediately. You have 7 days to change your mind by signing in again. After that, your account is anonymised as described in the privacy policy.

We work hard to keep Bandhon running and members safe, but we cannot check everything every member says, and we cannot control how members behave when they meet or talk away from Bandhon. Please use your own judgement, take your time and involve people you trust.

The exact limits of our responsibility will be set out here after legal review. Nothing in these terms is meant to take away rights you have by law.

These terms are a draft and will change. When we make meaningful changes we will update the date at the top and tell members in the app before they take effect.

Questions about these terms are welcome. Use the contact form, or write to [email protected].